Returns & Refunds Policy
At La Boîte, we take pride in the quality of our gourmet products; however, due to the perishable nature of food items, we only accept returns for products that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a resolution.
Contact Support
Email our customer care team with your order number and clear photos of the damaged or incorrect items.
Wait for Approval
Our quality assurance team will review your request within 24 business hours to confirm the return eligibility.
Prepare the Package
Place the items back in their original packaging and use the prepaid shipping label provided by our team.
Receive Refund or Replacement
Once received, we will issue a full refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing